Support Tickets
Manage customer support requests
Total Tickets
10
Open
4
In Progress
0
Awaiting Customer
0
Resolved
5
Complaint: data
Original Message:
Hi. 54 dent Road Stockton on tees ts211fx listed incorrectly. Needs current listening deleted. False claims. Currently conflicting with current witness protection scheme. Can I request information removal
404 Error on Multiple Platform Tools
Original Message:
User is experiencing 404 error pages when trying to use various tools on the DealMetric platform. This appears to be affecting multiple tools. Need investigation into potential routing/page loading issue. User has confirmed it happens when accessing tools but full details of which specific tools affected are pending.
AI Deal Sourcer - Rightmove URL not fetching/displaying data
Original Message:
User is experiencing an issue with the AI Deal Sourcer tool. When pasting a Rightmove property URL into the Deal Sourcer, nothing is displayed — no data is fetched and no analysis is generated. User has confirmed they are using the AI Deal Sourcer tool (not the Deal Calculator). The issue appears consistent. Previously reported similar issues were resolved but this may be a recurring or new instance. User's account email: jcargill1970@gmail.com
AI Deal Sourcer link not working
Original Message:
User reports that the AI Deal Sourcer link/feature is not working for them. They are unable to access the tool. Please investigate the issue and provide assistance. User is looking for BTL/HMO properties in Sunderland and surrounding areas.
AI Deal Sourcer: 'View listing' links broken, leading to 'page not found' errors
Original Message:
When using the AI Deal Sourcer and searching for properties (e.g., 4-bedroom properties), clicking the 'View listing' button for any of the results leads to a 'page not found' error. The user provided an example error message: "The page '([zoopla.co.uk](https://www.zoopla.co.uk/for-sale/property/4-bedrooms/coventry-city-centre/' could not be found in this application.". This issue prevents the user from accessing the property details and significantly impacts the usability and reliability of the Deal Sourcer. The user emphasizes the need for DealMetric to reliably perform search, locate, connect, and analysis.
AI Deal Sourcer: 'Min bedrooms' filter not working as expected and lacks higher options
Original Message:
User feedback on AI Deal Sourcer 'Min bedrooms' filter: 1. **"X+" Interpretation Issue (Bug):** The user expects '1+' to return properties with one *or more* bedrooms, '2+' for two *or more*, etc. However, the current functionality only returns properties with the *exact* number of bedrooms specified (e.g., '1+' only shows 1-bed properties). This needs to be corrected to reflect the standard 'X or more' meaning. 2. **Lack of Higher Bedroom Options (Feature Request):** The filter currently does not provide options for properties with 5, 6, 7, or more bedrooms, limiting searches for larger properties.
AI Deal Sourcer: 'Property type' dropdown limitations and suggestions
Original Message:
User feedback on AI Deal Sourcer 'Property type' dropdown: - Only allows selection of one category at a time, which is tedious. - User wants to search for 'Freehold' properties, encompassing various housing types, and exclude 'Leasehold' (e.g., flats). - Suggested improvements: 1. Add a dedicated 'Freehold' or 'Leasehold' option button. 2. Allow multi-selection of categories under the existing dropdown.
AI Deal Monitor button not leading to correct page
Original Message:
The user clicked on the AI Deal Monitor button, but instead of being directed to the setup or dashboard page for the AI Deal Monitor, they were sent to an 'opening page'. They were not presented with options to set their criteria.
Trail expired but signedup
Original Message:
Hello I signed up for this last week but i can not use it as it still has the trail expired and wont let me do anything. Please let me know what you need to do to sort this as its a bit pointless me having the membership at the moment. Thanks for your help Liz
Conversation Thread:
Hi Liz, Great news — I've just manually activated your full access, so you should be able to log in right now and use everything without any restrictions. I've also extended your membership to account for the time you weren't able to use it, so you won't lose out. If you still see the trial expired message after logging out and back in, please let me know immediately and I'll look into it further. Sorry again for the trouble — please don't hesitate to reach out if there's anything else I can help with! Best, Robert DealMetric
ask for subscription
Original Message:
Hello i signed up last night for monthly subscription and it keeps asking me to sign up? I cant use the site. Thanks Liz
Conversation Thread:
Hi Liz, Great news — I've just manually activated your full access, so you should be able to log in right now and use everything without any restrictions. I've also extended your membership to account for the time you weren't able to use it, so you won't lose out. If you still see the trial expired message after logging out and back in, please let me know immediately and I'll look into it further. Sorry again for the trouble — please don't hesitate to reach out if there's anything else I can help with! Best, Robert DealMetric